privacy

1. Scope of Services

1.1. BikeTune provides comprehensive servicing and repairs for all types of bicycles and e-bikes.

1.1.1. We do not service illegally derestricted e-bikes, home-built e-bikes, e-bikes with a throttle grip or eMX style bikes (such as Surron or Talaria) under any circumstances. If this case arises, the appointment will be effectively cancelled by the customer (see clause 6.1 & 6.2).

2. Booking and Appointments

2.1. Customers must be at least 18 years old and either the owner or lawful keeper of the bicycle or e-bike.

2.2. Bookings can be made via our website, email, WhatsApp, or phone.

2.3. A call-out charge of £35 is applicable for all appointments, which includes an initial diagnostic assessment to evaluate the required work and a safety check of the bicycle.

2.3.1. This diagnostic/safety check cost is included in all of the service packages.

2.4. Customers must ensure that bicycles are clean and accessible upon the mechanic’s arrival.

2.4.1. Bicycles that are excessively dirty may incur a non-negotiable cleaning fee of £35.

2.4.2. The decision of whether the bike is in a clean enough condition to service is held at the discretion of the servicing mechanic.

2.5. Customers are required to be present at both the start and completion of the service to review, sign off and pay for the work completed.

2.6. While BikeTune makes every effort to arrive on time, unforeseen circumstances such as traffic or emergencies may cause delays. Customers will be promptly notified in such cases.

3. Estimates and Pricing

3.1. The initial diagnostic fee covers a basic assessment to evaluate required work and a safety check of the bicycle.

3.2. A transparent quote, including parts and labour, will be provided before any repair work begins

3.2.1. A 10% margin of error is included to account for minor unforeseen issues (e.g. a £100 quote may increase to £110).

3.3. Customers may decline the repair if the quote is unsatisfactory; however, the diagnostic fee remains applicable.

3.4. If additional unforeseen issues arise during the repair process, BikeTune will notify and consult with the customer before proceeding with additional work. Any budget overrun will only proceed with explicit customer agreement.

4. Servicing

4.1. Servicing will take place at the customer’s address in BikeTune’s fully equipped workshop situated in the rear of a van.

4.1.1. In exceptional circumstances, e.g. if there is nowhere suitable to park the van to carry out the service, BikeTune may have to transport the bicycle to a suitable location to be serviced. This will only happen with explicit consent of the customer.

5. Payment Terms

5.1. At minimum, a payment covering a diagnostic and safety check (£35) plus any pre-ordered parts must be made in advance via a secure paylink.

5.2. The remaining balance, including additional labour and any parts used, must be paid upon completion using a chip-and-pin/contactless card reader.

5.2.1. Alternative payment methods can be accepted but must be pre-arranged and agreed upon prior to the service date.

5.3. For special-order parts, full payment is required upfront before the order is placed. All parts remain the property of BikeTune until payment is made in full.

6. Cancellations and Rescheduling

6.1. Cancellations made more than 48 hours before the scheduled appointment will not incur any charge, and any prepayment will be fully refunded.

6.2. Cancellations made within 48 hours of the appointment will incur a £35 charge, which will be deducted from any prepayment before issuing a refund.

6.3. Rescheduling will occur no fee if done more than 24 hours before the appointment.

6.3.1. Subsequent rescheduling or a cancellation of the same appointment will incur a £35 charge.

6.4. BikeTune reserves the right to cancel or reschedule a service for any reason.

7. Parts and Materials

7.1. BikeTune uses high-quality parts sourced from reputable suppliers. Customers will be consulted regarding available options before proceeding with repairs.

7.1.1. If stock availability necessitates alternative parts, BikeTune reserves the right to use equivalent-quality substitutes.

7.2. If servicing cannot proceed due to unavailable parts, BikeTune will order the necessary components and reschedule the service at a mutually agreed time.

7.3. BikeTune will only fit parts supplied by itself unless agreed upon prior to the service.

7.3.1. Fitting parts supplied by the customer will incur a “corkage” charge of up to 30% of the RRP of the product.

8. Liability

8.1. BikeTune is not liable for any pre-existing damage, wear and tear, or defects unrelated to the service provided.

8.2. BikeTune accepts no responsibility for damages to property, loss of income, profits, economic or commercial losses, or third-party claims arising from its services.

9. Guarantee and Warranty

9.1. BikeTune guarantees its workmanship for 28 days from the date of service. This guarantee excludes normal wear and tear.

9.2. Parts installed during the service are covered by their respective manufacturer’s warranty, which is typically 12 months.

9.3. Damage caused by misuse, neglect, accidents, or improper use of the bicycle is not covered under this warranty.

10. Geographic Coverage

10.1. BikeTune provides services within Reading and the surrounding areas, typically within a 40-minute drive from its base.

11. Customer Satisfaction

11.1. BikeTune is committed to delivering excellent customer service. Any issues or complaints should be raised directly with BikeTune, and we will endeavour to resolve them promptly and to your satisfaction.

11.2. Complaints will be resolved directly between BikeTune and the customer in good faith.

1. Personal Data Collected

1.1. BikeTune collects the following personal information to facilitate our services:

1.1.1. Name

1.1.2. Address

1.1.3. Email address

1.1.4. Telephone number

1.1.5. Payment details (see 5.2)

2. Data Use

2.1. Personal data is used exclusively for internal purposes, including managing bookings, delivering services, and communicating with customers.

3. Third Parties

3.1. Personal data is shared with third parties only when necessary, such as for secure payment processing.

3.2. BikeTune does not sell or share personal data for marketing purposes.

4. Cookies

4.1. BikeTune’s website uses cookies to improve user experience and site functionality. Cookies are small data files stored on your device to enhance your browsing experience. You can adjust your browser settings to manage or block cookies.

5. Data Storage

5.1. BikeTune stores personal data securely using digital encryption and other appropriate safeguards.

5.2. BikeTune does not store any payment details submitted by the user.

5.3. Data is retained only for as long as necessary to comply with UK legal requirements and fulfil our services.

6. Legal Compliance

6.1. BikeTune complies with the General Data Protection Regulation (GDPR) and all other applicable UK data protection laws. We are committed to protecting your privacy and ensuring the security of your personal information.

BikeTune Terms and conditions